Free Online Water Conservation Tool for Customers
Mount Werner Water recently launched a new water conservation and budgeting tool for customers. AquaHawk Alerting™ is a free online Web portal that enables utility customers to see their water usage anytime during the billing cycle. After registering and providing up-to-date contact information, customers can opt to receive a text message, e-mail, or phone call alert if their consumption indicates a potential leak or abnormal usage.
To help save money and more efficiently manage water usage, customers can set thresholds for usage (e.g., 5,000 gals.) or dollar amounts ($150). If the customer’s consumption/bill is trending to exceed, or surpasses the threshold, AquaHawk will send an automatic alert.
The new Web portal will empower our customers with the information they need to use water more efficiently, save money, and prevent property damage that often results when leaks run undetected. Our goal is to offer a better customer experience and the peace of mind that comes from knowing that the utility is working with their customer to catch potential problems early.
HOAs and other clients with multiple water accounts can access all of their properties with a single user name and password. Customers can also provide access to other parties–property managers, caretakers, landscaping companies, etc.–who might benefit from the information or want to receive alerts too.
When water utility consumers are traveling, AquaHawk enables them to monitor for unauthorized water use in their homes. Consumption, rainfall, and temperature data are displayed in easy-to-understand graphs that help pinpoint when an account may be using water inefficiently such as watering a landscape during, or shortly after a rain event. Secondary home owners can double check water usage used by guests and tenants.